Licensing/Insurance
We are fully licensed with our local authority, Wiltshire Council and our Operators Licence number is LN/000031420/2118. All our drivers and vehicles are suitably licensed and all documentation can be viewed upon request. We have extensive ‘hire & reward’ insurance in place covering our vehicles, drivers and passengers. This includes public liability insurance for your peace of mind. The security operatives we employ hold the appropriate Security Industry Authority licenses and we are in possession of relevant specialist insurance

Bookings
We are happy to take bookings over the telephone or by email or text. We will always double check the booking details with you and send confirmation and driver details beforehand. Therefore, any mistakes made by the client or their representative, which results in unnecessary journeys for us will need to be charged for in full. When asked, we will always advise clients of a suitable pick up time to allow adequate journey time to their destination, based on factors such as day, time of day, predicted traffic conditions and adverse weather. Where the client dictates a pick up time, we cannot accept responsibility if insufficient time is allowed for the journey.

Payment
Payment can be made by bank transfer (our preferred method), by cheques or by credit/debit card. We can take card details over the telephone or we can send you a secure link via email so that you can enter your card details yourself if you prefer.

Cancellations
If a booking is cancelled within 24 hours, a 50% charge will apply. If it is cancelled within 12 hours, then the full charge will apply.